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Write your tutoring policies in five minutes
Pick your terms for cancellations, payment, packages, and online lessons. The policy writes itself in plain language — copy it into an email, your website, or a welcome pack.
Cancellations
Payment
Your lessons
Tutoring policies
Cancellations and missed lessons
To cancel or move a lesson without charge, give at least 24 hours’ notice. Lessons cancelled with less notice are charged at the full lesson fee.
Life happens: each student gets one late change per term without charge, no questions asked.
If a student does not attend and has not told us, the lesson is charged at the full lesson fee.
If your tutor has to cancel, you will be offered a replacement lesson or a full refund for that lesson — your choice.
If a student arrives late, the lesson still ends at its scheduled time so the next student is not kept waiting.
Payment
Lessons are paid for in advance, at the time of booking. A slot is confirmed once payment is received.
If a payment is overdue, further lessons are paused until the account is up to date. We will always tell you before that happens.
Rates are reviewed once a year. You will get at least one month’s notice of any change, and prepaid lessons keep the rate you paid.
Online lessons
Online lessons need a stable internet connection, a working microphone, and ideally a camera. Please test your setup before the first lesson.
If a lesson is cut short by a connection problem on your tutor’s side, the lost time is made up or refunded. If it is on the student’s side, we will try to reconnect or switch to a phone call, and the lesson ends at its scheduled time.
Lessons are not recorded.
Students under 18
For students under 18, a parent or guardian is the main point of contact for bookings, payments, and progress updates.
A parent or guardian should be reachable during every lesson. For in-person lessons at home, an adult should be present in the home.
Messages with a student under 18 are kept to lesson matters and copied to, or sent through, a parent or guardian.
If anything said or seen in a lesson raises a concern about a child’s safety, it will be shared with the appropriate people in line with local safeguarding guidance.
Stopping lessons
To stop regular weekly lessons, please give 2 weeks’ notice so the slot can be offered to someone else.
Your tutor may also end lessons with reasonable notice, and will refund anything paid for lessons that have not taken place.
A plain-language starting point, not legal advice. Consumer and child-safeguarding rules differ by country — check yours, and have a professional review anything you are unsure of.
Why a written policy matters more than the policy itself
The awkward conversations in tutoring are almost all the same few: a lesson cancelled an hour before, an invoice paid three weeks late, a package with lessons left over when a student stops. None of them are hard when the answer was agreed in advance. All of them are hard when it was not.
That is why the exact terms matter less than having them in writing before the first lesson. A parent who has read “24 hours’ notice, full fee after that” does not argue with it. A parent who hears it for the first time after a missed lesson usually does.
Choosing terms that you will actually enforce
A strict policy you waive every time teaches families that it does not apply. Pick terms you are comfortable holding to, and build the flexibility in deliberately — a free late change per term does that, and makes the rule easier to apply the rest of the time.
For students under 18, the parent or guardian is your client. The generator’s safeguarding section reflects common practice — parent as main contact, an adult reachable during lessons, messages kept to lesson matters — but your local safeguarding guidance is the authority. Read it.
Where to put it
Somewhere a parent sees it before paying: a page on your website linked from your booking button, and a copy in your first email. Our guide to the policies every independent tutor needs goes through each one in more depth.
Questions about this tool
Is this a legally binding contract?
It is a plain-language statement of your terms, which most independent tutors use in place of a formal contract. Whether it binds anyone depends on your country and on the parent agreeing to it before lessons start. It is not legal advice; for anything high-stakes, have it reviewed.
What cancellation policy is normal for tutors?
Twenty-four hours’ notice with the full fee charged for later cancellations is the most common arrangement. Some tutors use 48 hours for regular weekly slots that are hard to refill. A small allowance of one free late change per term keeps goodwill without inviting a habit.
How do I get parents to agree to it?
Send it before the first lesson and ask for a reply saying they have read it, or put it on your website and link to it from your booking page. What matters is that it was agreed before it was needed — not produced after a missed lesson.
Should unused package lessons be refundable?
Refunding them builds trust and, in many countries, consumer law expects some refund for services not provided. The generator’s refund option recalculates lessons already taken at the single-lesson rate, so nobody is worse off than if they had not bought the package.
Is my information saved?
No. The policy is assembled in your browser from the options you pick. Nothing is uploaded or stored.
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